Refund Policy 

At Alpana High Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process to ensure a smooth experience.

1. Eligibility for Refunds

• Refunds are applicable only if the return request is made within 14 days of delivery.
• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Final sale items, undergarments, swimwear, and accessories (unless defective) are not eligible for refunds.

2. How to Request a Refund

1. Contact our customer support team at support alpanahighfashion@gmail.com with your order number, product details, and reason for refund request.
2. Once approved, you will receive instructions on how to return the item.
3. After we receive and inspect the returned product, your refund will be processed.

3. Refund Processing Time

• Refunds are processed within 5-7 business days after we receive and verify the returned item.
• The refund will be credited to the original payment method used during purchase.
• Please note that shipping charges are non-refundable, except in cases where the return is due to our error (wrong or defective item).

4. Late or Missing Refunds

• If you haven’t received your refund within the specified time, first check your bank account or payment method.
• Some banks may take additional time to process the refund. If the issue persists, contact us at support@alpanahighfashion.com for assistance.

5. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery.
• We will provide a free return label (if applicable) and issue a full refund or replacement at no extra cost.

6. Non-Refundable Situations

• Items returned without prior approval or after the 14-day return window.
• Products showing signs of wear, damage, or missing tags.
• Final sale items (clearly marked at the time of purchase).

7. Contact Us

For any questions regarding refunds, please reach out to our customer support team:
📧 Email: support alpanahighfashion@gmail.com 📞 Phone: +91 9665070594

We value your trust in Alpana High Fashion and are committed to resolving any concerns promptly. Thank you for shopping with us!