Return Policy

Welcome to Alpana High Fashion! We strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our hassle-free return policy is here to help.

1. Eligibility for Returns & Exchanges

Items must be returned within 14 days of delivery.
Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
For hygiene reasons, undergarments, swimwear, and accessories (unless defective) are non-returnable.

2. How to Initiate a Return

Contact our customer support team at support@alpanahighfashion.com within 14 days of receiving your order.
Provide your order number, product details, and reason for return.
Once approved, we will guide you through the return process.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or wrong item sent by us.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.

4. Refund Process

Once we receive and inspect your return, refunds will be processed within 5-7 business days.
Refunds will be issued to the original payment method.
Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Exchanges

Exchanges are subject to product availability.
If you wish to exchange an item, please mention it in your return request.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange a free return/replacement at no extra cost.

7. Final Sale Items

Items marked as “Final Sale” cannot be returned or exchanged.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to:
📧 Email: alpanahighfashion@gmail.com
📞 Phone: +91 9665070594

Thank you for shopping with Alpana High Fashion! We appreciate your trust and look forward to serving you again.